SME Business Partner Model

An overview of developing a SME Business Partner Model.

Major Steps

SME Completes Operations Request -> Learning Content Creation Workflow

Operations Request

Draft template is built around Learning and Development needs for understanding about the program and goals that SME would like to accomplish. Then form is created in Salesforce as an Operations Request received by L&D.

Chatter Learning Path to SME

SME receives chatter post linking to learning path as they wait for meeting with L&D. This learning path teaches them what they will discuss with L&D and how learning content is created.

Setting Program Objectives

During meeting with L&D, SME and L&D develop leveled learning objectives to better align goals of the learning program in order to maintain scope.

Learning Content Creation Flow

Once SME and L&D agree upon strategy, building begins following the learning content creation flow.