Department Onboarding

December 06 2019

After revamping company onboarding, the next experience we took aim at was department onboarding.

Query

How will a learner know who, what, where, when and how about their department’s key resources and procedures?

We collaborated with our HR partner to identify SMEs to help this
Our group of architects included members from Center of Excellence and Employee Advocates
Together we gathered resources breaking down the department and met biweekly to write and test content
I stripped out content that addressed department versus role-based, based on feedback from new hires, our group members, and on experience desired for learner
Based on how department onboarding happens at the company, I decided to design the template into the onboarding path of new hire like a job aid
It was made to be automated (with the help from Salesforce Admin): A new hire and manager are Chattered in Salesforce that the department information is available on myTrailhead (link included). A new hire is also tagged in their Contact Record using a new field with the link to the department onboarding information (new field correlates with department field).