Resume

Contact Information

seanthomasward@gmail.com
in/sean-ward
snwrd.com

Professional Summary Digital Adoption & Transformation Leader with a proven record of designing and executing enterprise-scale initiatives that align technology, workflows, and people strategies for lasting impact. Adept at reducing complexity, integrating AI-powered tools, and establishing scalable frameworks, I have driven results such as:
40% reduction in evaluation cycle times using the EAR Framework for Technology Evaluation, saving $500K in tech spend.
30% increase in sales productivity and significant improvements in knowledge management and onboarding processes.
My approach blends strategic insight, data-driven decision making, and cross-functional collaboration to empower organizations, foster innovation, and deliver measurable ROI.

Core Competencies

Digital Transformation & Adoption: Strategy development, tech stack optimization, change management
AI & Technology Integration: Implementation of AI tools (Glean, Co-Pilot, ChatGPT) to enhance workflows and enablement solutions
Scalable Enablement Programs: Framework design (e.g., EAR (Enhance, Augment, Replace) Framework) and iterative process improvement
Cross-Functional Collaboration: Leading initiatives that span Product, Engineering, Sales, and HR
Data-Driven Decision Making: Metrics-based program evaluations and ROI analysis

Professional Experience

Senior Digital Adoption & Enablement Consultant LinkedIn | Remote | 2023 – Present

Strategic Leadership: Directed global digital transformation initiatives across GTM and Ops teams, generating $500K in annual savings and boosting sales productivity by 30%.
Innovation in AI Integration: Enhanced AI solutions (Glean, Co-Pilot) to reduce information retrieval times by 30%—increasing team efficiency and improving decision-making.
Scalable Frameworks: Championed an iterative evaluation and technology alignment strategy that underpinned long-term organizational growth and eliminate tech spend waste.

Senior Learning Experience Designer Amazon | Remote | 2022

Customized Enablement: Designed and implemented learning programs that elevated employee performance and satisfaction by 25% using data-driven methodologies and design thinking.
Cross-Regional Impact: Developed scalable training solutions that could be tailored for global fulfillment centers, effectively addressing diverse operational needs.

Lead Learning Architect & Consultant Montage Learning | Remote | 2021 – 2022

ROI-Focused Transformation: Created customized learning systems that delivered 100% ROI within 18 months and integrated detailed frameworks to support long-term sustainability.
Change Management: Collaborated with leadership to develop strategic roadmaps that fostered knowledge sharing and operational efficiency.

Learning Experience Design Program Manager Uber | Remote | 2020 – 2021

Onboarding Innovation: Reimagined the global onboarding process, leading to a 15% improvement in new hire productivity and satisfaction, and 30% reduction in ramp up.
Resource Optimization: Piloted data-driven instructional design standardization programs that balanced quality, scalability, and efficiency across globally diverse teams.